Support

At SweepShark Casino, support isn’t an afterthought — it’s a core part of the experience. Whether you’re chasing a big win, checking a bonus balance, or sorting a deposit, our team is ready to help around the clock. We keep replies clear, personal, and focused on getting you back to the games quickly.

Live chat — real-time answers in minutes

Our live chat connects you to an agent almost instantly. Typical response time: under 2 minutes for routine questions and faster during off-peak hours. Use chat for transaction checks, quick account fixes, promo clarifications (including Welcome Bonus queries like 5,000 Gold Coins + 5 Sweeps Coins), and gameplay troubleshooting.

Email support — detailed help within one business day

Prefer email? Send your message to support@sweepsharkscasino.com and expect a thorough reply within 12–24 hours. Email is best for documentation-heavy requests, account verification steps, or when you want a written record of a resolution.

Phone help and callback options for complex cases

If a written exchange isn’t enough, request a scheduled callback. Phone support is ideal for sensitive verification issues, payout clarifications, or complex account matters that move faster when discussed. Expect same-day callbacks during business hours and clear guidance on next steps.

Self-service center — answers that save time

Before reaching out, check our Help Center and FAQs for instant solutions to common questions: creating and verifying accounts, deposit methods (Apple Pay, Google Pay, MasterCard, Visa), currency and Sweeps Coin (SC) redemption rules, daily allotments, and tournament mechanics. The Help Center is organized for quick scanning so you can resolve routine items without waiting. Visit our Help Center for step-by-step guides and examples.

Knowledgeable agents who resolve issues quickly

Our support staff are trained on the platform, payment flows, and promotional rules — including distinctions between Gold Coins and Sweeps Coins, redemption requirements, and KYC verification. When you reach out, expect a clear assessment, practical next steps, and follow-through until the issue is closed. We escalate time-sensitive matters immediately and keep you updated at every stage.

Get in touch anytime — with live chat, email at support@sweepsharkscasino.com, or a requested callback — and you’ll find support that’s direct, professional, and focused on getting you back in the action.