Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use SweepShark Casino’s website, create or use a player account, play games, take part in promotions, or use any related services we provide (together, the “services”).

By visiting the site, registering an account, making a purchase, playing, or otherwise using the services, you confirm that you’ve read and agree to follow these conditions of use. The goal of this page is to set clear expectations, describe key rights and responsibilities, and help everyone use the platform safely and fairly.

Who can use the platform (age and location rules)

SweepShark Casino is for adults only.

• You must be at least 18 years old and also meet the legal gambling or sweepstakes age requirements that apply where you live.
• It is your responsibility to ensure that accessing and using online casino-style entertainment (including sweepstakes-style play, where applicable) is lawful in your jurisdiction.
• We may restrict or block access in certain countries, states, or regions, and we may change availability over time.

Some promotions may be unavailable in specific U.S. states, and eligibility can vary by location. If you are located in a restricted region, you may not be able to register, claim offers, or use all services.

Account registration expectations

To use most features, you’ll need to create a player account. When you register, you agree that:

• The information you provide is accurate, complete, and kept up to date (including your name, email, address, and any other details requested).
• Your account is registered in your own name and is for your personal use only.
• You will not create more accounts than the number permitted by the operator (for most players, this means one account per person).
• We may limit, refuse, or close accounts where information appears false, duplicated, or inconsistent.

If your account has no login activity for 180 days, it may be treated as inactive. We may apply reasonable account management steps in line with our operational and security processes.

Identity checks that protect players and the platform

To keep the platform safe and meet compliance expectations, we may request verification at any time, including before you can withdraw or redeem prizes. This can include asking for documents or information to confirm:

• your identity and age
• your address or location
• ownership of a payment method used on the account
• other details needed to prevent fraud, chargeback abuse, or unauthorized access

If requested, you agree to provide accurate information within a reasonable timeframe. Until verification is completed, we may limit account features, delay withdrawals, or hold certain transactions for review.

Player account security and your responsibilities

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs through your account, whether authorized by you or not.

Your account is personal and must not be shared, transferred, sold, or used on behalf of anyone else. This includes allowing another person to play through your account or using someone else’s account.

If you suspect unauthorized access, you should contact support as soon as possible so we can help secure the account.

Deposits, withdrawals, and account balances (what to expect)

SweepShark Casino supports various payment methods, which may include Apple Pay, Google Pay, MasterCard, and Visa. Availability can vary by location, device, and provider rules, and methods may change over time.

When you make purchases or request withdrawals/redemptions, please keep in mind:

• Processing times can vary depending on the payment method, verification status, and review checks.
• We may apply reasonable security and compliance checks before approving transactions.
• Withdrawal or redemption requests may be reviewed to confirm eligibility, verify identity, and ensure the request matches platform rules and promotion requirements.
• Limits, minimums, and maximums may apply, and can differ by method or by account history.

If a balance appears inconsistent due to a technical issue, we may place a temporary hold while we investigate and correct it in a fair way (see “Errors and technical issues” below).

Bonus terms that matter (promotions and rewards)

From time to time, SweepShark Casino may offer bonuses, free plays, welcome offers, referral rewards, and other promotions. Each offer can have its own bonus terms, which are separate from these general service terms. By claiming or using an offer, you agree to the specific rules for that promotion.

Common promotion conditions may include:

• eligibility rules (including location and age requirements)
• 1x playthrough or other wagering requirements where stated
• time limits to claim or use the offer
• game restrictions (for example, some offers may apply only to slots or fishing-style games)
• limits on conversion, redemption, or withdrawal amounts where applicable
• restrictions on sharing, transferring, or selling bonus benefits

Important notes that may apply to promotions on the platform:

• Some offers may be restricted in California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New York, Rhode Island, Washington, West Virginia, and Wyoming.
• Redemption rules may require at least one purchase before redeeming any winnings or prizes.
• Maximum redemption limits may apply (for example, up to 25 Sweeps Coins for gift cards and up to 100 Sweeps Coins for cash prizes, where applicable under the relevant offer rules).

Always review the specific promotion details shown on the offer page before participating, since those rules control how that promotion works.

Game access, software, and feature availability

We work to provide a reliable experience across devices, but game and service availability can vary. Some content may be provided through third-party studios and platforms, including providers such as 1spin4win, Betsoft, Bgaming (Softswiss), Booming Games, Evoplay, Iconic21, Jili Games, Mancala Gaming, Netgame, Penguin King, and Tom Horn Enterprise.

You understand and accept that:

• some games, features, or promotions may not be available in all locations or on all devices
• access may be limited due to maintenance, updates, technical issues, or provider changes
• we may add, remove, suspend, or limit games, promotions, or features at any time for operational, compliance, or security reasons

Fair play rules and prohibited behavior

Using the services means playing fairly and using the platform as intended. You agree not to:

• use the site for unlawful purposes or in a way that violates applicable rules in your jurisdiction
• provide false, misleading, or stolen identity or payment information
• engage in fraud, collusion, money laundering, or attempted chargeback abuse
• exploit promotions in a way that we reasonably determine to be “bonus abuse” (including attempts to gain an unfair advantage through repeated sign-ups, coordinated play, or other misuse)
• attempt to manipulate games, results, bonuses, or site systems
• use bots, scripts, automation tools, emulators designed to bypass restrictions, or other unauthorized software
• interfere with other users’ access or attempt to compromise the site’s security

These examples are not exhaustive. The guiding principle is simple: no cheating, no deception, and no misuse of promotions or payment systems.

When we may limit service, suspend features, or close an account

We aim to act reasonably and proportionately. However, to protect players and the platform, SweepShark Casino may restrict access, suspend promotions, delay processing, or close an account where we reasonably believe that:

• these platform rules or promotion rules have been broken
• required verification is missing, incomplete, or appears inconsistent
• there is suspected fraud, unauthorized access, collusion, or misuse
• transactions appear to involve chargeback risk or payment method abuse
• we must do so to meet legal, regulatory, or security obligations

Where appropriate, we may freeze certain functions (such as withdrawals/redemptions) while an investigation or verification review is ongoing.

Errors, mistakes, and technical issues (how they’re handled)

From time to time, mistakes can happen. This can include system outages, interrupted sessions, game malfunctions, display errors, bonus crediting issues, incorrect balances, or pricing and promotional errors.

If an error occurs, SweepShark Casino may take reasonable steps to correct it. This can include:

• correcting obvious mistakes (such as mispriced purchases or incorrectly credited bonuses)
• adjusting balances that were affected by a malfunction or display error
• voiding affected bets or game rounds where a game provider confirms a technical fault

We will aim to handle issues in a fair and practical way, based on available logs and provider reports.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. If play stops being enjoyable, we encourage you to take a break and use available player protection tools.

Depending on availability, the platform may offer responsible gaming options such as session reminders, cooling-off features, or account restrictions. You can also review our responsible play guidance on the Responsible Gaming page.

Intellectual property and permitted use of site content

The website, branding, designs, text, graphics, and software elements are owned by SweepShark Casino or used under license. You may use the site for personal, non-commercial purposes related to the services.

You may not copy, reproduce, republish, distribute, modify, reverse engineer, or commercially exploit site content unless you have our written permission or applicable law allows it.

Third-party providers and linked services

Some parts of the services rely on third parties, such as game studios, payment processors, verification partners, analytics tools, and hosting providers. These services can be subject to their own operational limits and availability.

If we provide links to third-party sites or tools, they are provided for convenience. We do not control third-party websites and are not responsible for their content, policies, or availability.

Limitation of liability (plain-language overview)

We work to provide a safe and stable service, but we cannot accept responsibility for losses or damages caused by events outside our reasonable control or by misuse of the platform. This can include:

• interruptions, downtime, or delays caused by maintenance or technical issues
• device, browser, or internet problems on the user’s side
• failures or disruptions caused by third-party providers (such as payment networks or game platforms)
• mistakes caused by incorrect information provided by the user
• extraordinary events (for example, outages or events commonly treated as force majeure)

Nothing in these terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

Services provided “as available” (no guarantees)

The services are provided on an “as is” and “as available” basis. This means we cannot promise that the site will always be accessible, uninterrupted, or error-free, or that every game, feature, promotion, or payment method will be available in every location at every moment.

Updates to these conditions of use

We may update these site terms from time to time to reflect changes in the services, security practices, operational needs, or legal requirements. The most recent version posted on the website will apply from the date it is published (unless a different effective date is clearly stated).

We encourage you to review this page periodically, especially before participating in promotions or making purchases.

Related policies you should review

These terms work alongside other SweepShark Casino policies that may apply depending on how you use the services. Please review the relevant pages, including:

• Privacy Policy
• Cookie Policy (if published on the site)
• Bonus or Promotion Terms (on each offer page)
• AML/KYC or verification guidance (if published)
• Responsible Gaming resources (linked above)

If there’s a conflict between a promotion’s specific rules and these general service terms, the promotion rules will apply for that promotion.

Contacting SweepShark Casino

If you have questions about these terms, your account, or the services, you can contact our support team by email at support@sweepsharkscasino.com. Where available, you can also use live chat through the website.

Using SweepShark Casino should feel clear and fair. These rules exist to protect players, explain how the platform works, and set straightforward expectations. By continuing to access or use the services, you agree to follow the current version of these terms.